Turn Your Support Helpdesk From a Bottleneck Into a Scalable Engine in 90 Days.
Practical, hands-on consulting to redesign how your support team operates — from the tech stack up to executive strategy.
Representative results from prior in-house CX leadership roles. Figures rounded; company details redacted.
Three Ways I Help
Clear scopes, clear delivery models — no open-ended retainers unless you want one.
Fractional COO & Operations Advisory
Ongoing executive guidance, workflow overhauls, and operating-cadence design for founders and leaders who need senior CX/ops horsepower without a full-time hire.
Support Architecture & Tech Stack Optimization
Audit, redesign, and configure your helpdesk, ticketing tools, macros, triggers, and automation workflows so your stack scales with volume instead of buckling under it.
Voice of the Customer & De-Escalation Frameworks
Build listening posts that surface real signal, plus training programs focused on high-stakes communication, de-escalation, and retention of your most valuable accounts.
How the Support Sprint Works
Every sprint is grounded in ITIL 4 service-management best practices — so the workflows, SLAs, and processes we build follow a proven, globally recognized standard, not guesswork.
The Diagnostic Audit
Comprehensive mapping of current support channels, macro/micro workflows, routing rules, and tech stack utilization (Zendesk, HelpDesk, Gorgias, etc.).
The Architecture Blueprint
A custom-designed target state blueprint detailing optimized macros, triggers, taxonomy, SLA rules, and app integrations to remove friction.
The Build & Configuration
Hands-on implementation of the new architecture, building out the workflows, automation rules, and self-service deflection paths.
Team Enablement & Hand-off
Documentation, team training sessions, and a final optimization roadmap so internal staff can run it seamlessly.
What Clients Say
Real feedback from the people I've partnered with
“CX Sage brings elite-level strategic execution and unmatched industry expertise to customer experience and operations. Truly transformative results—highly recommended!”
Ready to unblock your support team?
Book a diagnostic audit and get a clear, actionable plan for your first 90 days.
Book Your Sprint Audit