The Track Record Behind CX Sage
Before founding CX Sage, I spent 15+ years building and running CX departments in-house. Here's what that work produced:
Experience by Industry
How I've applied CX across different business models
SaaS
Built CX departments from the ground up for subscription-based companies, with a focus on scalable support systems that reduce churn as the customer base grows.
eCommerce
Designed customer journeys covering the full path from browsing to post-purchase support, built to drive repeat business and reduce cart-to-complaint friction.
Auction & Marketplace
Delivered real-time support for high-stakes, time-sensitive transactions, with escalation protocols built for the pressure of live auction environments.
Revenue Growth Timeline
Illustrative — a representative revenue trajectory over 12 months of CX department implementation from a past in-house role. Not a specific CX Sage client result.
- Monthly Revenue ($K)
Customer Satisfaction Improvement
Illustrative — representative improvements across satisfaction metrics after implementation in past in-house roles. Not a specific CX Sage client result.
- After Implementation
- Before Implementation
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