The Track Record Behind CX Sage
Before founding CX Sage, I spent 15+ years building and running CX departments in-house. Here's what that work produced:
Experience by Industry
How I've applied CX across different business models
SaaS
Built CX departments from the ground up for subscription-based companies, with a focus on scalable support systems that reduce churn as the customer base grows.
eCommerce
Designed customer journeys covering the full path from browsing to post-purchase support, built to drive repeat business and reduce cart-to-complaint friction.
Auction & Marketplace
Delivered real-time support for high-stakes, time-sensitive transactions, with escalation protocols built for the pressure of live auction environments.
Featured Case Study: Legal Services Digital Transformation
Before this project, the firm ran entirely on manual, analog processes: scheduling by phone and email, paper intake, and no visibility into how clients found the practice. I independently designed and built the full digital transformation using Claude, Emergent, and Calendly.
Revenue Growth Timeline
Illustrative — a representative revenue trajectory over 12 months of CX department implementation from a past in-house role.
- Monthly Revenue ($K)
Customer Satisfaction Improvement
Illustrative — representative improvements across satisfaction metrics after implementation in past in-house roles.
- After Implementation
- Before Implementation
What Clients Say
Real feedback from the people I've partnered with
“CX Sage brings elite-level strategic execution and unmatched industry expertise to customer experience and operations. Truly transformative results—highly recommended!”
Want This Kind of Impact?
Let's discuss how I can build a world-class CX department tailored to your organization.
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