Awards & Credentials
Recognized excellence in customer experience, backed by 15+ years of building and scaling CX teams.
5x Stevie Award Winner
Stevie Awards•2019–2024
Multiple awards for customer service excellence and innovation
Lean Six Sigma Certified
Process improvement methodology for operational excellence
Google AI Professional Certificate
Google · Coursera•2026
Formal training in applied AI — directly informing the AI-powered support infrastructure I build for clients
ITIL 4 Foundation & Managing Professional (MP)
PeopleCert / AXELOS•2026
The global best-practice framework for IT and support service management — aligning support operations with proven, scalable processes
Currently pursuing additional CX certifications.
Why Work With CX Sage
I've built and scaled CX teams inside PE-backed SaaS and marketplace companies for over 15 years — not just consulted on paper. When we work together, you're getting someone who's done the job, not just studied it.