Transform Customer Experience Like Never Before
With 15+ years of proven expertise, I build world-class CX departments for SaaS, eCommerce, and auction technology companies. Turn customer satisfaction into your competitive advantage.
Specialized CX Solutions
Three core consulting pillars — plus AI — to turn support into a growth engine
Fractional COO & Operations Advisory
Retainer-based strategic operations leadership, workflow overhauls, and executive guidance.
Book a consultationSupport Architecture & Tech Stack Optimization
A 4-week sprint to transform bloated, siloed ticketing systems and messy workflows into a streamlined, automated support engine.
Book a consultationVoice of the Customer & De-Escalation Frameworks
Custom feedback loops and frontline training programs focused on high-stakes communication and retention.
Book a consultationAI-Powered Support
Google AI CertifiedDeploy AI-driven support infrastructure that resolves routine tickets automatically, freeing your team for the conversations that need a human. My own AI implementation cut ticket volume by 25% without hurting satisfaction scores.
Book a consultation15+ Years of CX Excellence
I've spent my career building customer experience departments from the ground up — scaling support teams, cutting resolution times, and turning support from a cost center into a revenue driver. CX Sage brings that same playbook to SaaS, eCommerce, and auction technology companies.
Lean Six Sigma certified
SaaS-specific CX strategies
AI-driven support infrastructure
Google AI Professional Certificate
ITIL 4 Foundation & Managing Professional
Auction and marketplace CX experience
Ready to Transform Your Customer Experience?
Let's discuss how we can build a world-class CX department tailored to your business needs.
Schedule a Consultation